Report Bugs & Feedback

We value your feedback! Help us improve NotiGrid by reporting bugs, suggesting features, or sharing your experience.

Using the Feedback Widget

The easiest way to report issues is using our integrated feedback widget, powered by Userback.

Accessing the Widget

The feedback widget is available in the NotiGrid Dashboard. Look for the feedback button in the bottom-right corner of the screen.

To open the widget:

1. Click the feedback icon (speech bubble) in the bottom-right corner
2. Or use the keyboard shortcut: Ctrl/Cmd + Shift + F

Reporting a Bug

1. Click the feedback button
2. Select "Report a Bug"
3. Describe the issue:
   • What you were trying to do
   • What happened instead
   • Steps to reproduce
4. Add screenshots (optional but recommended):
   • Click "Take Screenshot"
   • Highlight or annotate the problem area
   • Add arrows, boxes, or text to clarify
5. Record your screen (optional):
   • Click "Record Screen"
   • Reproduce the issue
   • Stop recording
6. Add technical details (automatically captured):
   • Browser and version
   • Screen resolution
   • Console errors
   • Your user information
7. Click "Send Feedback"

Suggesting a Feature

1. Open the feedback widget
2. Select "Request a Feature"
3. Describe your idea:
   • What problem does it solve?
   • How would it work?
   • Who would benefit?
4. Add mockups or examples (optional):
   • Screenshot examples from other tools
   • Hand-drawn sketches
   • Links to similar features
5. Click "Send Feedback"

General Feedback

1. Open the feedback widget
2. Select "General Feedback"
3. Share your thoughts:
   • What do you like?
   • What could be better?
   • Any suggestions?
4. Click "Send Feedback"

Screenshot & Annotation Tools

The feedback widget includes powerful annotation tools:

Screenshot Tools

Arrow - Point to specific elements Rectangle - Highlight areas Text - Add notes and labels Pen - Free-hand drawing Blur - Hide sensitive information

How to Use

1. Take a screenshot
2. Select an annotation tool
3. Click and drag to add annotations
4. Add multiple annotations if needed
5. Click "Next" when done

Privacy Protection

Automatically blurred:

• API keys displayed on screen
• Email addresses in examples
• Phone numbers
• Credit card information

Manually blur:

• Click the blur tool
• Draw over any sensitive data
• Information will be unreadable in screenshot

Screen Recording

For complex issues, record a video:

Starting a Recording

1. Open feedback widget
2. Click "Record Screen"
3. Choose what to record:
   • Entire Screen - Everything visible
   • Application Window - Just your browser
   • Browser Tab - Only the current tab
4. Click "Share" to start recording
5. Reproduce the issue
6. Click "Stop Recording" when done

Recording Tips

Do:

• Speak while recording to explain what you're doing
• Keep recordings under 2 minutes
• Show the problem clearly
• Start from a known state

Don't:

• Include sensitive data (blur in post-editing)
• Record unnecessary steps
• Rush through actions

Email Support

Prefer email? Contact us directly:

General Support support@notigrid.com Response time: 24 hours

Technical Issues tech@notigrid.com Response time: 12 hours

Billing Questions billing@notigrid.com Response time: 24 hours

Security Issues security@notigrid.com Response time: 4 hours

Email Template

Subject: [Bug Report] Brief description

**Issue:**
Describe what went wrong

**Expected Behavior:**
What should have happened

**Actual Behavior:**
What actually happened

**Steps to Reproduce:**
1. Go to...
2. Click...
3. See error...

**Environment:**
- Browser: Chrome 120
- OS: macOS 14
- Account: you@example.com
- Timestamp: 2025-01-16 10:30 UTC

**Screenshots:**
Attached

**Additional Context:**
Any other relevant information

Community Forum

Join discussions and get help from other users:

NotiGrid Community community.notigrid.com

Categories

General Discussion - Ask questions, share tips Feature Requests - Vote on and suggest features Show & Tell - Share your implementations Integrations - Discuss third-party integrations API - Technical API discussions

Posting Guidelines

1. Search first - Check if your question was already answered
2. Be specific - Provide details and context
3. Stay on topic - Keep discussions relevant
4. Be respectful - Treat everyone with courtesy
5. Share solutions - Help others if you can

GitHub Issues

For open-source SDKs and plugins:

JavaScript SDK github.com/notigrid/notigrid-js

WordPress Plugin github.com/notigrid/wordpress-plugin

Filing an Issue

1. Check existing issues first
2. Create new issue with template:
   • Bug report
   • Feature request
   • Documentation improvement
3. Provide details:
   • SDK/plugin version
   • Code samples
   • Error messages
   • Environment info
4. Follow up on questions

Status Page

Check for known issues and outages:

Status Page status.notigrid.com

Subscribe to Updates

Get notified of incidents:

1. Visit status.notigrid.com
2. Click "Subscribe to Updates"
3. Choose notification method:
   • Email
   • SMS
   • Slack
   • Webhook
4. Enter your contact info
5. Confirm subscription

Priority Support

Enterprise plan customers get priority support:

• Dedicated Slack channel
• 24/7 phone support
• Assigned success manager
• 1-hour response SLA
• Screen sharing sessions

Contact enterprise@notigrid.com to upgrade.

Feature Voting

Help prioritize what we build next:

1. Visit roadmap.notigrid.com
2. Browse feature requests
3. Upvote features you want
4. Comment with use cases
5. Submit new ideas

Features with most votes are prioritized.

Beta Testing

Get early access to new features:

1. Go to Dashboard → Settings → Beta Features
2. Enable beta access
3. Opt into specific features
4. Provide feedback on beta features

Beta Feedback

Beta features show a feedback button:

1. Use the feature
2. Click "Give Feedback"
3. Share your thoughts:
   • What works well?
   • What's confusing?
   • What's missing?
4. Submit

Your feedback helps shape the final release!

Best Practices

When Reporting Bugs

Do:

• Include reproduction steps
• Add screenshots or recordings
• Specify expected vs actual behavior
• Mention when it started happening
• Test in incognito/private mode first

Don't:

• Just say "it doesn't work"
• Skip reproduction steps
• Include passwords or API keys in screenshots
• Expect instant fixes

When Requesting Features

Do:

• Explain the problem you're solving
• Describe who would benefit
• Provide use case examples
• Check if it already exists
• Vote on existing requests

Don't:

• Demand features
• Submit duplicates
• Skip the "why"
• Be vague

Response Times

Privacy

Your feedback is treated confidentially:

• Who sees it: Only NotiGrid team members
• What we collect: Your description, screenshots, browser info
• What we don't collect: Passwords, API keys (auto-blurred)
• Retention: Feedback kept for 2 years
• Deletion: Contact support to delete your feedback

Thank You!

Your feedback makes NotiGrid better for everyone. We read every piece of feedback and appreciate you taking the time to help us improve.

Quick links:

• Open feedback widget: Bottom-right corner
• Email support: support@notigrid.com
• Community: community.notigrid.com
• Status page: status.notigrid.com